Asgard Development : Professional, Affordable, Web Services : Support Policy

Support Policy

PLEASE NOTE: THIS SUPPORT POLICY IS FOR OUR ONLINE PRODUCT SALES. IF YOU HAVE PURCHASED A FULLY DESIGNED AND/OR DEVELOPED WEBSITE, MODULE, COMPONENT OR OTHER SERVICE REQUIRING A CONTRACT, THEN YOUR SUPPORT SERVICE WILL BE BOUND TO THE TERMS OF THE CONTRACT YOU SIGNED.

Support is defined as an after-sales service provided by Asgard Development in solving software conflicts and usability problems, and in supplying updates and patches for bugs and security holes in the program. Asgard Development provides support, when possible, for the free software downloads, however, does not guarantee support of those items. SUPPORT IS OFFERED IN ENGLISH ONLY. SUPPORT IS OFFERED: Mon-Fri 9am-5pm Eastern Standard Time AND IS NOT GUARANTEED OUTSIDE OF THOSE HOURS. We take requests on a first come, first serve basis. Average turn around is 24 hours of active business time but is not guaranteed to be 24 hours. The size of the support queue may affect waiting times. Support is only offered for the version of the software you purchased from Asgard Development.

Sometimes Asgard Development will need access to your Joomla! Administration console or other website related areas in order to resolve support issues. All information provided to us for support will not be shared with third parties and will only be stored by Asgard Development for future use.

Your subscription will be immediately activated after we have successfully received your payment. Although payments are usually done instantly or in the following minutes, our payment processor might not accept your payment, in which case Asgard Development is not held responsible. Asgard Development uses Paypal for payment processing. Any payment processing queries are bound to the Paypal Terms and Conditions on their website and on your Paypal account.

Support is limited to providing help and advice concerning our services, subscriptions, products, website, non-documented issues, tips and tricks for software and product modifications. We reserve the right to refuse any or all modifications to our software.

Support does not include software training, programming language training (such as PHP, MySQL, Javascript and other programming languages) or alteration of our products to meet a certain need. If you find a bug in one of our products, please report it rather than trying to debug the issue yourself.

We do provide help documents within our for sale products. We offer no support for installation, customization or administration of any content management system our products are built for or any other inquiry not directly related to the product itself.

Changes to this Statement

Asgard Development will occasionally update this Support Policy to reflect company and customer feedback without providing notice to users. Please continue to check this policy for updates.